Terms of sale

Every price is in Canadian dollars and includes what we pay to ship it to you. Your bank may convert it and may add its own fee, which we do not see and cannot refund.

Prices change as stock and trends move. The price you are charged is the one shown when you pay, and we will not charge you more than that afterwards.

Occasionally a supplier sells out between you ordering and us ordering. If that happens we cancel and refund in full, usually the same day. We never substitute a different item without asking you first.

We can also decline an order — most often when an address cannot be delivered to. You are refunded in full and told why.

Delivery estimates are estimates. Parcels ship from our supplier network, which means longer than a domestic retailer and occasionally a customs delay we cannot influence. If tracking stops moving for ten business days we refund it — see returns.

30 days to change your mind, you pay the return postage; faults and wrong items are on us. The full policy is here and it forms part of these terms.

If something we sell you is faulty or never arrives, we refund it. What we cannot take on is indirect loss — the event you missed, the job it was for — beyond what the law requires of us.

These terms are governed by the law of British Columbia, Canada. Nothing in them takes away a right your own local consumer law gives you.

Email lucencyft.ai@gmail.com. We answer within two business days.

Lucency is the seller of record for every order placed here.