Returns & refunds

Email us within 30 days of delivery and we will tell you where to send it. The item has to come back unused and in its packaging.

You pay the return postage on a change-of-mind return. We are straight about that rather than burying it: on items at these prices the postage back is often a real share of what you paid, and it is worth knowing before you order rather than after.

Once it arrives we refund what you paid for the item to your original payment method, within five business days. Original shipping is not refunded.

That one is on us entirely. Email a photo within 30 days of delivery and we will refund you in full — the item and the shipping — or send a replacement, whichever you prefer.

You do not have to send a faulty item back unless we ask, and if we do ask, we pay the postage.

Tell us. If tracking shows no movement for ten business days after dispatch we treat the order as lost and refund it in full. You do not need to chase the courier — that is our job.

We can cancel an order and refund it in full any time before it ships, which is usually within a day of you placing it. After that it becomes a return.

Anything made or printed to order, and anything sealed for hygiene where the seal is broken. Neither can be resold, so we cannot take them back for a change of mind. The faulty-item rules above still apply to both.

Email lucencyft.ai@gmail.com. We answer within two business days.

Include your order number — it is in your receipt email — and say which of the above applies.

Nothing here reduces the rights you have under Canadian or your provincial consumer protection law, or the equivalent where you live. Where this policy and that law disagree, the law wins.